SizaPay is committed to protecting the privacy and personal information of its customers, employees, and business partners. This Privacy Policy outlines how we collect, use, store, and protect personal data in compliance with the General Data Protection Regulation (GDPR) and any applicable laws in Africa, Europe, and across the globe.
This policy applies to all personal data collected, processed, and stored by SizaPay through its websites, mobile applications, customer interactions, and business operations.
3.1 SizaPay may collect the following types of personal information;
Identity Information: Name, ID/passport number, date of birth.
Contact Information: Email address, phone number, physical address.
Financial Information: Bank and mobile money account details, transaction history, credit information, AML, PEP etc.
Usage Data: Information on how you interact with our services, including cookies and tracking data.
KYC Compliance Data: Information required to verify identity and comply with legal obligations.
4.1 SizaPay uses personal data for the following purposes;
To provide and improve our financial services.
To verify identity and comply with regulatory requirements (e.g., KYC, AML compliance).
To communicate with customers regarding their accounts, services, and updates.
To prevent fraud, unauthorized access, and security threats.
To personalize user experience and enhance our platform.To comply with legal and regulatory obligations.
To report to credit bureaus and other financial institutions.
5.1 SizaPay does not sell personal data to third parties. However, we may share information with;
Regulatory Authorities: To comply with legal and regulatory obligations.
Service Providers: Third-party vendors providing IT, payment processing, and security services.
Business Partners: Where necessary for the delivery of integrated financial solutions.
Law Enforcement Agencies: When required for fraud prevention, investigations, or legal processes.
6.1 SizaPay implements stringent security measures to protect personal data, including;
. Encryption and secure data storage.
. Multi-factor authentication where necessary for sensitive transactions.
. Regular security audits and risk assessments.
. Strict access controls to limit unauthorized data access.
SizaPay retains personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.
8.1 Individuals have the following rights regarding their personal data;
. Right to Access: Request copies of personal data held by SizaPay.
. Right to Correction: Request correction of inaccurate or incomplete information.
. Right to Deletion: Request deletion of personal data, subject to legal requirements.
. Right to Restrict Processing: Request limitations on data processing.
. Right to Data Portability: Request transfer of personal data to another service provider.
. Right to Object: Object to certain processing activities.
SizaPay may use cookies and tracking technologies to enhance user experience and analyze platform performance. Users can manage cookie preferences through browser settings.
SizaPay may update this Privacy Policy from time to time. Changes will be communicated through official channels, and continued use of our services constitutes acceptance of the updated policy